Please Note: If your item is listed as “Custom Shipping” or “Custom Quoted Freight”, shipping must be custom quoted on a per-order basis. If you have placed an order via our shopping cart service, your credit card will not be charged for the product cost until you have been contacted and approve the applicable shipping charges. Freight shipping cost is determined by delivery address. Additional charges may be incurred for delivery to churches or residential areas as well as any additional services requested. Please see below for details.
Wondering why TerraBound charges your shipping separately when placing an online order?
Our freight shipping policy is unique and customer minded. Here is why:
Most of the products we sell are large and require a freight or flatbed truck. Unlike UPS, USPS, or Fedex, these products cannot be dropped at your front door. They are heavy and sturdy because they are made of quality, commercial grade materials designed to last for years to come.
There are many factors that determine shipping cost. While many companies choose to charge a blanket amount that is more than likely marked up we evaluate every customer’s delivery needs to get them the most cost effective pricing available. If you’ve ordered online we will contact you regarding your order, get logistic details, and provide a freight quote that requires the customers’ approval before we proceed with the order.
This ensures that we not only meet our customers’ needs but are able to get them the most current freight costs in an ever fluctuating market.
Our freight is calculated based on the following details.
- Is it being delivered to a business address, residence, church or school?
- Do you have a loading dock or forklift on site?
If our customer does not have either, a freight truck with a lift gate or forklift will be selected to bring the product to ground level for the customer. This is an additional fee.
- Does the delivery need to be taken to a special area?
This service is called INSIDE DELIVERY.
- Is there a deadline for receiving our products?
Unlike UPS or Fedex, freight service does not have a guaranteed delivery time. We strive to give accurate delivery time estimates but if you need a rush, let us know!
- Do you require “CALL AHEAD” service?
A courtesy call from our freight drivers with a scheduled delivery can help you better prepare to receive our products.
If you would like to obtain a shipping quote or place an order: please contact one of our friendly representatives at 877-857-2915 or email customer service at [email protected].